page contents

Return & Exchange Policy

Return & Exchange Policy

Domestic (U.S.) Customers

Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to samuue directly except in cases of Warranty Claims. Product purchased through the Website are subject to the terms and conditions below.

 

Items Damaged During Transit: While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery, and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately. Shipping related damages must be reported to the freight company and to us within 7 days of receipt of shipment. Take pictures of damage and ask the freight company for a confirmation or claim number. Open a support ticket with samuue describing the damage, including photos and confirmation number from freight company. Do not throw away original packaging.

 

Returning Products to samuue: Any unused new or refurbished product purchased on the Website can be returned within 30 days for a full refund (to original method of payment) minus any shipping costs. Customer is responsible for return shipping fees.

 

 Products returned in lightly used condition or without original packaging are subject to a restocking fee equal to 20% of original product purchase price and will be issued a store credit for the remaining 80% of product value. Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to samuue directly.

Follow these steps to return Products:

 

  1. Contact our support team to obtain a Return Merchandise Authorization (RMA) number.
  2. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage. It is the responsibility of the customer to ensure that the product does not arrive damaged. Include RMA number in packing slip.
  3. Once we receive and inspect the Product, we will either process the refund or store credit within 5 business days.

Should you have any other questions, please e-mail us at samuueinfo@gmail.com. We're here to help!